Privacy Policy

Piaskowy Koń - Mountain Lodge & SPA

Effective Date: October 2017, Last Updated: January 2024

This privacy statement applies to the website named, owned and managed by Piaskowy Koń Agriturism, operated by Natalia Poniatowska-Wasiak. This statement outlines the manner and principles of collecting and using personal data provided by users on the website It also defines your rights and options regarding the processing of your personal data by us and provides information on how to access and update your information. This privacy statement may undergo periodic changes, so it is advisable to regularly visit this page where the current version will be published.

What types of personal data do we collect?

We collect, among others, the following personal data:

  • Full name, email address, phone number, PESEL or passport number, and address;
  • Guest stay information, including arrival and departure dates, special requests, preferences (such as room, amenities, and other services used or planned to be used by the guest);
  • Information provided regarding preferences for marketing activities, including participation in surveys, contests, and promotional offers;
  • Each time you visit our site, even if you do not make a reservation, we collect certain information about you, such as IP address, browser type and operating system, application version, language settings, and information about the pages displayed. If you are using a mobile device, we also retain information about the device's settings and features, as well as location data provided by the device. During the reservation process, our system records the device and pages from which the reservation is made. If this data indicates that you are individuals, it is treated as personal data to which this privacy statement applies.

You can decide at any time what personal data (if any) you want to provide us with. However, if you choose not to provide certain information, it may affect the processing of certain payments and the process of handling and providing services.

Why do we collect, use, and disclose your personal data?

Reservations: We use your personal data to finalize and manage your reservation online, send you confirmation emails, and provide you with necessary access information, useful pre-arrival information, as well as to provide information about the area and the property.

Payment Processing: Personal data (especially email addresses) is used for online payment processing. The email address, along with the reservation date and amount, property name, and IP address, is transmitted to the online payment service provider solely for payment processing. We do not transmit other data.

Customer Service: We use your personal data to assist with any questions or issues.

Guest Reviews: We use your contact information (email address, phone number) to send email or SMS invitations to write reviews after your stay. This allows other travelers to make the most suitable choice for themselves.

Marketing Activities: We use your personal data (email address, phone number) for marketing activities, in accordance with applicable law and the scope of consent provided by you.

Other Communication Activities: In certain situations, we may communicate with you via email, traditional mail, or telephone, including SMS and MMS, depending on the contact information you have provided. These cases include, but are not limited to:

  • Responding to your questions or requests;
  • Sending email reminders about continuing a reservation if it was not completed online. We believe that this additional service is useful as it allows you to return to the reservation process without having to search for the property and enter information from the beginning;
  • Sending surveys or invitations to write reviews about your experiences at Piaskowy Koń.

Compliance with Applicable Laws: We use your personal data to comply with applicable laws and regulations.

Fraud Detection and Prevention: We use personal data to prevent and detect fraud and other illegal activities.

Improving Our Services: We use personal data for analysis purposes to enhance our services and guest experiences, as well as to improve the functionality and quality of our tourist services (including online services).

We disclose your personal data to third parties in accordance with the principles described below.

External Service Providers: We allow for the possibility of sharing some of your personal data with third parties who are service providers for processing on our behalf. Entities processing your data are obliged to comply with confidentiality clauses and may not use them for their own purposes or for any other purpose.

Relevant Authorities: In cases where the law requires it or it is absolutely necessary to prevent prohibited acts and fraud, their detection, or punishment, we allow for the possibility of disclosing personal data to law enforcement authorities and other government organizations.

Online Payment Execution: For the purpose of online reservation execution, the reservation system on the website has been integrated with the payment system. The information about the payment amount is transmitted to this system, and in return, information about the payment status, along with the reservation identifier and your email address, property name, and reservation date, is transmitted only to the online payment service provider for payment processing. The IP address of the device making the payment is recorded during the transaction.

Other data, such as credit/debit card numbers, CCV numbers, cardholder's name, and card expiration date, are provided by you directly to the payment system and processed in accordance with the terms of service of this service. We do not have access to this information (especially the card number, cardholder's name, CCV number, and card expiration date).

We do not provide third parties with data such as PESEL, full name, address, except in situations described above (relevant authorities), unless it is your explicit written request.

Storage of Personal Data

We store your personal data for as long as necessary to provide you with our services, maintain compliance with legal regulations (including those related to the storage of financial and accounting documents and contracts), resolve disputes with other parties, and for other purposes necessary for the conduct of business. All personal data we store is subject to the provisions of the privacy statement.


What is a Cookie?

Cookies are small data files that a website places on a user's computer or mobile device during their visit. Most websites use cookies as they improve website functionality.

How do we use Cookies?

Our goal is to provide advanced and user-friendly services in the form of a website tailored to your needs and preferences. To achieve this, we use the following types of cookies:

Technical Cookies: We use technical cookies to display our website to you. These cookies are essential for its proper functioning. Functional Cookies: We use functional cookies to remember preferences and allow you to use our website efficiently and effectively. Analytical Cookies: We use analytical cookies to gather information on how users use our website, such as which features work and which do not. With this information, we can develop our website and make it interesting and fulfilling for users. We collect data about viewed web pages, referring/exit pages you entered or left, the type of platform used, date and time stamps, and information such as the number of clicks on a given page, mouse movements, page scrolling, as well as searched words and text entered on the website. Analytical cookies may collect personal data.

How long do Cookies remain active?

The cookies we use have different lifespans depending on their purpose. The maximum lifespan set by us is 5 years from the date of the last visit to the website. You can clear all cookies from your browser at any time.

Do we use third-party Cookies?

Yes, we use services from external providers, such as Google Analytics, for analytical purposes. During this process, we use tracking technologies such as cookies, web beacons, tags, and scripts. The collected information will be used in customer relationship management and business analytics systems by Piaskowy Koń. These technologies are used for trend analysis, site administration, user activity tracking related to the site, and collecting demographic information about users. It is possible that we will receive individual or aggregate reports prepared using such technologies by these services. Third-party services we use have committed to conducting their operations responsibly and adhering to good practices and standards for data management.

How can you manage Cookie settings?

You can use the settings of your internet browser, such as Edge, Safari, Firefox, or Chrome, to determine which cookies should be rejected and which should be saved. The location of these settings varies depending on the browser used and can be found using the "Help" function.


What security procedures do we use to protect your personal data?

All data entered on the website is transmitted using a secure (encrypted connection) – SSL Certificate, verified by S.A.

All personal data provided to us is protected using appropriate systems and business procedures. We also use security procedures and technical and physical restrictions regarding access and use of personal data on our servers. Only authorized personnel have access to personal data within the scope of their duties. All collections containing personal data stored and archived in our computer systems are protected against unauthorized access.

Access to Information

How can you control the information you provide to us?

You have the right to access the personal data we store about you. You can request access by sending us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include "Request for personal data" in the subject of the email.

Please ensure that your data is correct and up-to-date. If the information we hold is incorrect, outdated, or no longer applicable for the purposes for which it was collected, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., so that we can update or delete it. We will respond to your request within 30 days. In some cases, however, due to legal or administrative reasons, such as record keeping or detecting illegal activities, we may be required by the relevant authorities to retain certain information.

Contact Us

Piaskowy Koń Agrotourism controls the processing of personal data collected through cookies when visiting the website. The headquarters of Piaskowy Koń accommodations is located at 58-520 Mniszków 6A. If you have any suggestions, requests, or comments regarding privacy, personal data, cookies, and the handling of personal data, you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..



Luxury Cottages in the Mountains
Jacuzzi, sauna,
heated Swimming Pool
- for exclusive use.

© 2024, Piaskowy Koń - Mountain Lodge & SPA


Piaskowy Koń - Mountain Lodge & SPA
58-520 Mniszków 6B/6C

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